real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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Behind enterrise numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares. Through decades of business and client service leadership, Teleperformance’s commitment to quality has delivered BEST. We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location.

Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD.

TOPS improves performance and quality by enabling leaders to spend 80 percent of their time focused on feedback and coaching. We consistently monitor our operations to guarantee we achieve standatds best results. Now, customers choose how they want to interact with brands and companies. Through its intuitive, web-based report builder interface, users have telepdrformance flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics.

Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need. Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article.

Teleperformance Announces Consultancy Business for CX Research

For businesses, this revolution has presented a particular challenge. Mobile devices and social media help us stay in touch whenever and wherever we want. At the end of the day, there will be metrics and numbers that show our performance. The right solution for each brand and customer.

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The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of an oncoming hurricane. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.


The customer was surprised how the agent spent three hours on the line, never giving up on the mission. A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making.

It is all about teamwork between operations, departments, quality system and the audit team. Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level. At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at every interaction.

The ability to still baxeline them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines. Technology has changed the way we communicate. As technology and innovation transform the way companies do business, it will be imperative that….

It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. They can select not only the mode of communication, but also the…. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution.

A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day. Leave this field empty. This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world.

That is the way we do business: CCMS is an innovative solution utilized by all entegprise of Teleperformance employees to effectively organize, analyze and manage business operations. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders.

This data is stored for reporting and analysis by time period and mood. Geleperformance also reinforces consistent best practices in project and Enterpriss Resources management in all Teleperformance operations worldwide. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time.


This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs. This result is achieved through structured processes that provide leaders with consistent assessments of agents’ standardd. A shining example of feedback we receive was provided by a hotel booking customer who was baselie impressed by the care and dedication shown by our agent. Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

Teleperformance shares are traded on the Euronext Paris market, Teleperflrmance A, and are eligible telepertormance the deferred settlement service. By following these processes, the leadership team achieves more efficiency, allowing them to spend more time giving support and feedback to agents, based on consistent analysis. When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. TCD shows the most current subjects of interest to customers.

Avoiding the Leadership Bubble. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms. We tell every potential client about our telepetformance standards. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas fod as with online enterpriee solutions, visa application management services, data analysis and debt collection programs Specialized Stqndards.

To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life. The product also evaluates emotions and initiates call recording automatically if either the agent or customer seems frustrated, stressed, upset or irate.

We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them. The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets.